Terms and Conditions

Standard Terms for the Purchase of Online Courses

Version 1.005 updated 16 June 2025

These terms and conditions apply to Services provided by BLUEBERRY MICROLEARNING LTD (company ID 14963546) ("we" or "us").

You may contact us at support@climaterisk.training.

These terms and conditions apply to the sale of any Online Course on our e-learning platform www.ClimateRisk.training. Please read these terms and conditions carefully before purchasing an Online Course and print off a copy for your records.

By clicking on the "Accept" button you agree to the terms of this agreement which will bind you. If you do not agree to these terms and conditions, you must cease to continue to purchase any Services from us.

1. Definitions

1.1. "Confidential Information" means information provided by one party to the other in written, graphic, recorded, machine readable or other form concerning the business, clients, suppliers, finances and other areas of the other party's business or products, including, without limitation, the Course Materials, but does not include information in the public domain other than through the default of the party disclosing the information, information required to be disclosed by any court or regulatory authority, or any information already in the possession or control of the disclosing party.

1.2. "Course Materials" means the information provided by us to accompany a course provided as part of the Services in electronic form, including but not limited to practice questions, mock exams, and any other assessment materials.

1.3. "Fees" means the fees paid by you to us for the Services.

1.4. "Intellectual Property Rights" means copyright, rights in or relating to databases, patent rights, performers' rights, designs and registered designs, trademarks, rights in or relating to Confidential Information and other intellectual property rights (registered or unregistered) throughout the world.

1.5. "Online Course" means the delivery by us of an online course pursuant to which you learn course materials remotely.

1.6. "Services" means the provision of the Online Course and/or the Course Materials together with such other services as agreed from time to time and purchased by you through the Website.

1.7. "Website" means www.ClimateRisk.training.

1.8. "You" means the individual purchasing the Services.

2. The Services

2.1. A description of the Services together with the dates on which the Services will begin are available on our Website. We will provide the Services with reasonable care and skill in accordance with the description set out on the Website.

2.2. We reserve the right to vary or withdraw any of the Services described on the Website without notice.

2.3. We expect you to confirm that the Services you are purchasing will meet your needs. We do not make any guarantee to you that you will obtain a particular result, professional qualification or employment opportunity from your purchase and completion of any of the Services.

2.4. Access to the Online Course will expire after the exam window for which you registered closes.

2.5. We aim to ensure that all content in our courses is accurate and in line with the professional certification curriculum for which the course is designed. We regularly review and update our materials to maintain their relevance and accuracy.

2.6. Some of our courses may include instructor interaction, such as Q&A sessions, forums, or office hours. The frequency and availability of instructor interaction may vary from course to course.

2.7. We encourage instructors to be responsive and actively engage with students to enhance the learning experience.

2.8. While we strive to provide timely responses to student inquiries, response times may vary based on instructor availability and question volume.

2.9. Instructor interaction is provided as a supplementary service to enhance learning and does not constitute personal tutoring or consulting services unless explicitly stated otherwise in the course description.

3. Ordering Services

3.1. In order to purchase any of the Services on-line you must register for an account with us via the Website. If you already have an account with us you can log into your account using your user name and password.

3.2. When you place an order for a Service via the Website, you are offering to purchase the Services on these terms and conditions. We reserve the right to cancel or decline your order or any part of your order at any time until it has been confirmed in accordance with clause 3.4 below.

3.3. Following receipt by us of your order for Services via the Website, we will contact you confirming receipt of your order.

3.4. A legally binding agreement between us and you shall come into existence when we have:

• (a) accepted your offer to purchase Services from us by sending you an email confirming the purchase; and

• (b) received payment of the relevant Fees from you in accordance with clause 5 below.

3.5. We do not and are not responsible for booking any examination with any professional body or examination board. It is your responsibility to ensure that you book prior to the relevant closing date any exam necessary that you wish to take and which may or may not be associated with the subject matter of the Services provided to you by us.

4. Accessing the Course

4.1. Upon successful purchase, you will receive login credentials or instructions to access the Online Course through our Website.

4.2. Access to the Online Course is personal to you and should not be shared with any third party. Sharing your access credentials may result in immediate termination of your access without refund.

4.3. You are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.

4.4. You may access the Online Course content at any time during the access period, subject to temporary unavailability for maintenance, updates, or technical issues.

4.5. We reserve the right to monitor your access and use of the Online Course to ensure compliance with these terms.

5. Cancellation and Variation

5.1. Subject to clause 5.2 below, where we have accepted/confirmed the Services being purchased by you and formed a legally binding agreement with you in accordance with clause 3.4 above, you are permitted within 14 working days starting on the day after the date we have concluded our agreement to cancel your purchase of the Services.

5.2. If you have already accessed, downloaded all or part of the Online Course and/or completed more than 15% of the course content or mock exams, then you shall have no right to cancel your order or receive any refund.

5.3. Notwithstanding clause 5.1 and 5.2, there is no other right to cancel or vary your purchase of Services and any other cancellation and/or variation of course dates will be at our entire discretion.

6. Fees

6.1. The Fees for the Services shall be as set out on the Website at the time you placed an order for them.

6.2. Unless otherwise specified at the time you purchase the Services, the Fees are exclusive of VAT or other local taxes.

6.3. Fees for the Service selected by you on the Website shall be debited from your credit/debit card at the time of purchase. Fees must be paid in full prior to you accessing any Online Course.

6.4. Any fees charged by your debit or credit card provider in connection with your purchase of Services are for your own account and we shall not be responsible for these.

7. Liability

7.1. No part of the provision of the Services shall be deemed to be, nor is it intended to be, nor should it be taken to be, the provision of investment advice.

7.2. Although we aim to provide the Services to the highest standards of the industry, neither we, nor our trainers accept any liability for (i) any inaccuracy or misleading information provided in the programmes or Course Materials and any reliance by Client on any such information, (ii) any loss or corruption of data, (iii) any loss of profit, revenue or goodwill, or (iv) any indirect, special or consequential loss arising from any breach of the terms of this Agreement.

7.3. Except to the extent that they are expressly set out in these terms and conditions, no implied conditions, warranties or other terms shall apply to the Services.

7.4. Our total liability arising from or in connection with these terms and conditions and in relation to anything which we may have done or not done in connection with these terms and conditions and the delivery of the Service (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the Fees received by us in connection with the relevant Online Course in relation to which a dispute has arisen.

7.5. No claim may be brought more than six months after the last date on which the Services concerned have finished or ceased to be provided by us.

8. Intellectual Property

8.1. All Intellectual Property Rights in the Course Materials, Online Courses and the speeches made by trainers are, and remain, our intellectual property or that of our licensors, whether adapted, written for or customised for the Client or not.

8.2. You are not authorized to:

• (i) copy, modify, reproduce, re-publish, sub-license, sell, upload, broadcast, post, transmit or distribute any of the Course Materials without prior written permission;

• (ii) record on video or audio tape, relay by videophone or other means the Online Course;

• (iii) use the Course Materials in the provision of any other course or training whether given by us or any third party trainer;

• (iv) remove any copyright or other notice of ours on the Course Materials;

• (v) modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software forming part of the Online Courses.

8.3. Notwithstanding clause 8.2, you are permitted to take personal notes during the Online Course for your own personal study purposes.

8.4. Breach by you of clause 8.2 shall allow us to immediately terminate these terms and conditions with you and cease to provide you with any Services, including but not limited to access to the Online Courses.

8.5. In consideration of the Fees paid by you, we grant to you a limited, non-transferable, non-exclusive license to use the Course Materials and the software in respect of the Online Course for the sole purpose of completing the Online Course.

9. User-Generated Content

9.1. Our platform may include discussion forums, comment sections, group projects, or other interactive features that allow users to post, submit, publish, display, or transmit content or materials ("User Content").

9.2. By creating, posting, or sharing User Content on or through our platform, you grant us a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content for educational purposes, platform improvement, and administration.

9.3. You represent and warrant that:

• (i) You own or control all rights in and to the User Content you post or have the right to grant the license as described above;

• (ii) The User Content does not violate the privacy rights, publicity rights, copyright, contractual rights, intellectual property rights, or any other rights of any person or entity;

• (iii) The User Content does not contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.

9.4. We have the right, but not the obligation, to monitor, edit, or remove any User Content provided on our platform at our sole discretion. We take no responsibility and assume no liability for any User Content posted by you or any third party.

9.5. You acknowledge that forums and interactive areas of our platform are intended for public and not private communications. You should be careful when disclosing personal information in these areas, as other users may collect and use this information.

9.6. We reserve the right to terminate access to our platform for users who post User Content that we deem to be in violation of these terms and conditions.

10. Confidentiality

10.1. Each party shall keep the other party's Confidential Information strictly confidential and not use it otherwise than for the purposes of these terms and conditions, and shall return it on demand and not retain copies of it.

10.2. Either party may disclose Confidential Information to its legal and other advisors for the purposes of obtaining advice from them.

10.3. This clause shall continue notwithstanding termination of these terms and conditions.

11. Termination

11.1. We shall be entitled to terminate these terms and conditions and cease to provide you with any Services with immediate effect in the event that you:

• (i) fail to pay when due your Fees;

• (ii) act in an aggressive, bullying, offensive, threatening or harassing manner towards any of our employees, any teacher or lecturer who provides the Online Courses or any student who attends any Online Course;

• (iii) cheat or plagiarise any work which you are required to prepare or submit in connection with the Services or during any examination taken in connection with the Services;

• (iv) steal or act in a fraudulent or deceitful manner towards us or our employees or any other students;

• (v) intentionally or recklessly damage our property or the property of our employees or other students;

• (vi) are intoxicated through alcohol or illegal drugs while using our Online Courses;

• (vii) commit any criminal offence where the victim is our employee or student;

• (viii) are in breach of these terms and conditions.

11.2. On termination clause 7 (liability), 8 (intellectual property rights), 9 (user-generated content), 10 (confidentiality) and 12 (assignment) shall continue notwithstanding such termination.

12. Assignment

12.1. Any Services provided by us under these terms and conditions are personal to you and cannot be transferred or assigned to any other person.

12.2. We shall be entitled to assign, transfer, sub-contract any of our rights or obligations to any third party at our discretion without prior notice to you.

13. Entire Agreement

13.1. These terms and conditions are the entire agreement between the parties and supersede any prior agreements and arrangements, whether written or oral. You confirm that you have not relied on any representations in entering into these and any other terms and conditions with us. Nothing in this clause or terms and conditions shall limit liability for any fraudulent misrepresentation.

14. Force Majeure

14.1. We shall not be liable to you for any breach of our obligations or termination under these terms and conditions arising from causes beyond our reasonable control, including, but not limited to, fires, floods, earthquakes, volcanoes and other Acts of God, terrorism, strikes, delay caused by transport disputes, failure to provide a course caused by a death in the trainer's family, illness of the trainer, Government edict or regulation.

15. Law and Jurisdiction

15.1. This Agreement is subject to English law and the parties submit to the exclusive jurisdiction of the English courts in connection with any dispute hereunder.

16. Complaints Procedure

15.1. We are committed to providing high-quality services to all our students. We acknowledge that there may be occasions where students wish to raise concerns or make a complaint about the services provided.

15.2. Informal Resolution: In the first instance, we encourage you to raise any concerns informally by contacting our support team at support@climaterisk.training. Most issues can be resolved quickly and amicably through this channel.

15.3. Formal Complaints: If your concern cannot be resolved informally, or if the matter is of a serious nature, you may submit a formal complaint. All formal complaints must be submitted in writing via email to complaints@climaterisk.training.

15.4. Your formal complaint should include:

• (i) Your full name and registration details;

• (ii) A clear description of your complaint, including relevant dates and times;

• (iii) Any supporting evidence or documentation;

• (iv) Details of any prior attempts to resolve the issue; and

• (v) Your desired outcome or resolution.

15.5. We will acknowledge receipt of your formal complaint within 3 business days and aim to provide a full response within 14 business days. If a full response cannot be provided within this timeframe, we will inform you of the progress and expected completion date.

15.6. All complaints will be treated confidentially, fairly, and in accordance with our policies and procedures.

16. Exam Success Guarantee

16.1. Subject to meeting all the conditions listed below, we will reimburse 100% of the exam preparation course cost in the event you are not successful in passing the professional exam for which the course was designed.

16.2. To be eligible for the 100% reimbursement, you must:

• (i) Purchase the course not more than 6 months before the exam date and complete the course content, including lessons, end of chapter quizzes and mock tests no less than 1 day before your scheduled exam date;

• (ii) Complete 95% of the video lessons and end of chapter quizzes;

• (iii) Score 75% or more on at least one mock test;

• (iv) Attend the exam as scheduled and be able to provide proof of exam results, if requested by us; and

• (v) Make a refund request to support@climaterisk.training no later than 30 calendar days after you receive your exam results.

16.3. We reserve the right to verify your completion data and exam results before processing any reimbursement.

16.4. The Exam Success Guarantee applies only to the exam preparation course fee and does not include any exam registration fees paid to examination bodies or any other third parties.

17. Notices

17.1. You can contact us by any of the following methods:

Email: support@climaterisk.training

17.2. For inquiries regarding data protection and privacy, please refer to our separate Privacy Policy available on our website.